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Alternatively, users can download the Cisco WebEx Meetings application when they attempt to join the meeting for the first time.Ĭheck first that user PCs in your organization have administrator privileges.
CISCO SPARK FOR MAC DOWNLOAD INSTALL
CISCO SPARK FOR MAC DOWNLOAD WINDOWS
Updating the end-user Windows desktop to the latest Java version.A possible cause for this is using an outdated version of Java. This failure is only when the user attempts to download and install the Cisco WebEx Meetings app the first time he tries to join a meeting. Scenario: A user is experiencing intermittent failures to launch the Cisco WebEx Meetings app in Windows when they are connected to their corporate intranet using Cisco Any-Connect VPN Client. Cisco WebEx Meetings fails due to Java issues If you are still unable to connect to Webex meetings, there may be a more technical problem, requiring you to dig deeper. Not all connection problems are as straightforward as those mentioned above. If you're using Webex at work, report this issue to your administrator.ĭownload the Cisco Guide, the ultimate guide to managing and optimizing your Cisco unified communications environment: If the Webex app works when you're connected to mobile data, then it could be that the WiFi connection is blocking Webex traffic. If you are unable to connect to Webex on an iPhone, iPad, or Android, try switching to your mobile data connection.You should also check your WiFi network for obstacles such as a firewall, that may not allow you to join Webex.This will provide faster connection with minimal disconnects. Try a hard-wired connection instead by plugging directly into a router or modem. If you're connecting through a VPN, try disconnecting, and resume your connection directly through the internet. Satellite connections, which are not supported by Webex.To minimize disconnects in your Cisco Webex meetings avoid connecting through: Provided the meeting is still in progress you should be able to re-join. Alternatively, you can join directly from the Webex meetings site. If you are experiencing issues with being constantly disconnected after you join meetings, try joining again using the link in your email invitation. If possible, try using a wired network connection rather than a Wi-Fi network connection.Ĭontinuously being disconnected during meetings.
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An internet download speed of less than 400 to 500 Kbps.The use of mobile devices such as phones or tablets on a 3G or 4G connection.Sometimes using a WiFi connection rather than a wired LAN connection can affect bandwidth.Other applications running simultaneously, like email, VPN clients or virtualization sessions.Other possible causes of low bandwidth could be: If your cell connection fluctuates, or WiFi connection is experiencing a glitch (through latency, jitter or packet loss), the flow of data packets will be interrupted, and it takes time to catch up. Video communication is based on sending complex sets of data packets back and forth from device to device. There's no way around it, but all video conferencing technologies use huge amounts of bandwidth. When you have a slow, or glitchy internet connection, Cisco WebEx meetings can experience audio or video issues, and you may not even realize that you have a problem until you try and use the Cisco WebEx app. There may be a possible issue you're experiencing that is reported here, and the recommendations could offer support.Ĭommon causes for Cisco WebEx connection problems Secondly, visit this handy page: Webex Meetings Web App Known Issues and Limitations.This will confirm WebEx status and that service is operational and there are no issues. Generally, troubleshooting is a process of elimination, so the first place to start when experiencing a connection problem is to visit the Cisco service status page.First things firstĬisco Webex is a sound, reliable, user friendly communication platform, but as with any communication app, things can go wrong, and users are unable to connect - or stay connected. You can use this as a troubleshooting guide to help you seamlessly join meetings and stay connected, ensuring the success of all your Cisco Webex meetings. Today, we'll focus specifically on Webex connection problems. In a previous blog, we covered troubleshooting some of the most common Webex app issues. Webex meetings offers highly secure integrated audio, video, and content sharing from the Cisco Webex cloud. Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars.